PRIVACY POLICY

TERMS AND CONDITIONS OF SALE

This page sets out the legal terms and conditions (“Terms & Conditions”) under which Level4fashion.com or its relevant affiliated company in your territory of residence sell any of the products (“Products”) listed on this website (“Website”) to you. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.

Your order

By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable).

Please note that neither completion of the online checkout process nor our confirmatory email constitute our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you.  You can review the orders you have placed and their current status at any time by visiting our Website and clicking on “Log In” at the top of the page followed by selecting “Track Your Order”.    

If we cannot supply you with the Products you ordered for whatever reason, including for example where you have placed a bulk order for 15 or more items of the same product, we will not process your order and will inform you of this. If you have already paid for the Products we will provide you with a full refund as soon as reasonably possible.

Delivery / collection

We can only process orders for delivery or collection within countries in which we are permitted to sell the Products.   You may opt for the Products to either be delivered to your address or to be made available at one of our designated stores for your collection.  

If you opt for collection at one of our stores, you will be asked to choose a designated store which is convenient for you.   Note that you may only collect from a designated store of the same brand as the Products being purchased.

If you opt for delivery, please note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address.  

We will try our best to either deliver the Products to your address or make the Products available for collection at the relevant store by the estimated delivery/collection date set out in our order confirmation email.   If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date.   We will inform you when the order is ready for collection or has been delivered to your address, as the case may be.  If you have opted for collection at one of our stores, you must collect the order within 7 days of notification that the order is ready, failing which we reserve the right to cancel the order, return the Products to our warehouse and (if necessary and possible) process a refund to your payment card.

If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery.   The Products will only be left with a third party (such as building caretaker or a maid) with your express authority. 

All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the address specified in your order or collected from our store (as appropriate) and we will NOT be liable for a refund or a replacement of the Products in the event the address you specified is incorrect. Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Authorized Card Holder

You may place an order for Products on our platforms by selecting the Product(s) you wish to purchase, adding them to your basket, and then completing the checkout process (an “Order”). During the checkout process, you will be asked to provide a number of details. All fields indicated as compulsory must be completed in order for us to process your Order (which includes, providing us with your name, delivery address (if applicable), payment details (except where cash on delivery is selected), a valid telephone number and email address). Any personal information that you provide to us will be managed by us in accordance with the Privacy Policy. Where you use a credit or debit card to pay for your Order, you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Returns for Online Orders

For returns related to online purchases, all risk (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the address specified in your order and we will not be liable for a refund or replacement in the event the address you specified is incorrect. Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g., material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

General Return

We offer a fourteen (14) day discretionary return policy, under which you can request to return a product that you have purchased online and receive a refund of the purchase price of the product. If the full order is returned, you will be entitled to a full refund of the shipping fees incurred in the original order. This policy does not apply to defective or damaged products, which shall be returned under the Defective or Damaged Product Return Policy set out below. 

Any return made under this policy must be received by us within fourteen (14) days of the date upon which you received your order.

This General Returns Policy is offered to make your online shopping experience easier. However, we monitor the number of returns made by customers and may refuse to accept requests for future orders at our discretion if goods are returned repeatedly.

This General Returns Policy does not apply if the product:

  • is an e-gift card or the top up of an e-gift card;
  • is not in its original unopened packaging with all labels still attached;
  • is not in its original state and has items missing, such as belts or other included accessories;
  • has already been used;
  • was a clearance item marked as non-returnable;
  • was sold as part of a promotion such as a two-for-one or with a free product;
  • is one of the following:
    • underwear;
    • lingerie
    • socks;
    • fragrances;
    • health & beauty products (such as skincare, make-up & cosmetics);
    • personalize products made to your order; or
    • a perishable product.

Please note the below options, where applicable, to return the product for a refund:

  1. Return to store: Visit your nearest store
  2. Request a return online: Where available, online return can be found under “My Account”. Select the products you want to return and place a return request to arrange for pick-up.

For any of the return options above, when you send the product you must:

  1. ensure that the product is in its original unopened packaging with all tags and labels attached;
  2. ensure that any accessories sold with the product, such as belts, are included;
  3. if the product was sold alongside a free gift, you must also return the free gift along with the returned product, and the free gift must also not have been used or fall into one of the categories or products that cannot be returned, as listed above;
  4. include the original invoice.

You must ensure that the returned product reaches us within fourteen days of the date upon which you received your order. Any returned product that arrives at our returns facilities after this date may not be processed. Please note that any product that does not include the original invoice may not be processed. Furthermore, if you fail to include your invoice it may not be possible for our returns facility to link the received product to your account. It is therefore important to ensure that the original invoice are included to ensure that we can process your refund. We shall not be liable for any inability to process a refund where the required invoice was not enclosed. 

All items which are returned will be assessed and validated before they are accepted for a refund. If you return a product otherwise not eligible for a refund under this General Return Policy, your claim for a refund will be rejected. 

Where your request for refund is approved, such refund will be made back to your original method of payment. For example, if you paid by credit card, a refund will be made to your credit card. If you paid by gift card, a credit will be added to the balance of your gift card. Please note that the refund processing time may differ depending on the method of payment used.

Defective or Damaged Product Returns

All products purchased online are carefully inspected and packaged before shipment.

In the unlikely event that the products you receive are damaged or faulty on arrival or you receive an incorrect item in your order, or the product does not match the product description on our website or mobile application, you may return the product. Where your product qualifies for a refund, you will receive a full refund of the product price. If the full order is returned, you will be entitled to a full refund of the shipping fees incurred in the original order.

Any returns made under this policy must be made as soon as possible, and in any event, the products must be received by our returns facility within the below period given as per your country of order. Any returns received outside of this timeframe will not be processed.

Country of Order

Return Defective or Damaged Items

Kuwait

14 days

Please note that refunds will not be made for damaged items that have already been used.

Please note the below options, where applicable, to return the product for a refund:

  1. Return to store: Visit your nearest store
  2. Request a return online: Where available, online return can be found under “My Account”. Select the products you want to return and place a return request to arrange for pick-up.

For any of the return options above, when you send the product, you must:

  1. ensure that the product is in its original unopened packaging with all tags and labels attached;
  2. ensure that any accessories sold with the product, such as belts, are included;
  3. if the product was sold alongside a free gift, you must also return the free gift along with the returned product, and the free gift must also not have been used or fall into one of the categories or products that cannot be returned, as listed above;
  4. include the original invoice.

Any returned product that arrives at our returns facilities after the required return period may not be processed. Please note that any product that does not include the original invoice may not be processed. Furthermore, if you fail to include your invoice, it may not be possible for our facility to link the received product to your account. It is therefore important to ensure that the original invoice is included to ensure that we can process your refund. We shall not be liable for any inability to process a refund where the required invoice was not enclosed.

Once we receive your item at the returns facility, you will receive an email to confirm the receipt of your returned items.

All items which are returned will be assessed and validated before they are accepted for a refund. If the stated issue is not found in the product you return, or if you return an incomplete product, your claim for a refund will be rejected.

Subject to our assessment and validation process, you will be entitled to receive a full refund of the product price. If the full order is returned, you will be entitled to a full refund of the shipping fees incurred in the original order.

Where you request a refund, such refund will be made back to your method of payment. For example, if you paid by credit card, a refund will be made to your credit card. If you paid by gift card, the credit will be refunded onto your gift card. Please note that the refund processing time may differ depending on the method of payment used.

Online Order Cancellations

If you wish to cancel your online order, you may do so by calling our Customer Services department during working hours and within one hour of having placed it.

If you paid by credit card or debit card (KNET in Kuwait), and you have canceled in accordance with this clause, then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible. However, we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.

Subject to local consumer protection laws applying in your country of purchase, please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be canceled through our returns/refunds process as mentioned above.

Refunds will be done only through the original mode of payment.

Loyalty Programme

Any resident or national of a country in which level4fashion operates the Programme may join the Programme by presenting a valid mobile number and their legal name at our outlet

eGift card

Once the eGift Cards are issued, the level4fashion.com will hold no responsibility or liability whatsoever for stolen or unauthorized use of the eGift Cards.

Gift messages

If you order a Product as a gift, we may offer you the opportunity to add a gift message to your purchase. If you choose to use the gift message service, you acknowledge and agree that:

  • the gift message service is provided for your own personal and non-commercial use only;
  • the gift message you instruct us to send on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or which is otherwise unlawful or objectionable;
  • you will not impersonate any person, including but not limited to any of our employees or customers;
  • you are entirely responsible for the text and other content of your gift message and We accept no liability for any such content;
  • we do not pre-screen messages, but may monitor content from time to time for the purpose of guarding against unlawful or inappropriate gift message; and
  • we have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you.

Promotional offers

From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.

Promotion codes

Promotion Codes are non-transferable, and no cash alternative will be provided. Promotion Codes cannot be used in conjunction with any other promotions or offers and must be redeemed by the expiry date. We reserve the right to amend or terminate a promotion at any time and without notice.

First Order Discount

First order discount codes are only applicable to a customer’s first full price purchase on the website. This code may only be used once per person and cannot be combined with any other promotions or offers.

Buy 1 Get 1 Free / Buy 2 Get 1 Free / Buy 3 Get 1 Free

  • The lowest priced item is free.
  • In the event any of the items within the buy and get free offer are returned the customer must also return any free items received.
  • Buy 1 Get 1 Free – promotion is applied once 2 relevant products have been added to cart – the cheapest will be free.
  • Buy 2 Get 1 Free – promotion is applied once 3 relevant products have been added to cart – the cheapest will be free.
  • Buy 3 Get 1 Free – promotion is applied once 4 relevant products have been added to cart – the cheapest will be free.

Items with discount already applied

  • Items with discount applied will be marked with a label indicating the discounted price and percentage
  • Promotion codes cannot be applied to already discounted products.


Returns Process

You have 14 days to return your products.

The returns process requires two simple steps:

  1. Return the relevant products to a store as soon as possible in the same condition as supplied, in their original packaging
  2. Carry the relevant invoice

Please note that the duration is in accordance to the relevant applicable laws in your country, and in case of offers, special conditions are to be applied.

Policies

Products purchased online can only be returned to any of our stores.

Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.

In accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following categories: underwear, lingerie, fragrances, health & beauty (such as skincare, make-up & cosmetics) or other products which are personalised to your order.

In the case of a faulty, damaged or incorrectly supplied product, you shall receive a refund of the purchase price of such product. In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

eGift card

– Any products purchased through an eGift card will be refunded via an eGift card

– Any orders placed through a combination of payment methods (e.g. eGift + Card) will be refunded via the original payment method

  • eGift card payments will be refunded via an eGift card and the remaining balance directly to credit/debit cards

– eGift card purchases & Top ups are non-refundable

Exchanges Process

If you would like to exchange any products, you may:

– Visit the nearest store to return the items & purchase the new products

Please note that this is subject to availability and is per our applicable policies.

Refunds

Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.

Any refunds given by us in relation to returns/exchanges will be made as follows.

Country / Payment Method

Credit Card

Debit Card / KNET

Cash on Delivery

eGift Card

Kuwait

Not Available

KNET

Available

eGift Card

References to eGift refer to our gift/refund card which may then be used for future purchases in our stores and online where applicable.

Cancellation

If you wish to cancel your order, you may do so by calling our Customer Services department 000000during working hours and within one hour of having placed it.

If you paid by credit card or debit card (KNET in Kuwait), and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures. 

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.

 

DELIVERY INFORMATION

We deliver to all areas across Kuwait.

The moment you complete your purchase, your delivery will be processed. We will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

Delivery Options

  • Next day delivery – Order before 10pm and receive your order next day. Delivery charge is KWD 2.500. Free delivery on orders above KWD 10. Orders after 10pm will be delivered within 1-2 days.*

Same day delivery – Order before 12pm and receive same day delivery .Delivery charge is KWD 3.

Delivery Type

Item

Value

Cost

Free Delivery

Delivery Time

 

 

Parcel Delivery

Accessories

Under KWD 15

KWD 2.5

Above KWD 15

1-2 days

 

 

 

 

Safety Measures

We have imposed strict hygiene and sanitation protocols at every step of the order & delivery process that put safety first. The precautionary measures include:

We will always continue to uphold all measures to offer you the best shopping experience from the safety and comfort of your home.

 

Kuwait City

 

Abdullah Al-Salem

Adailiya

Al Daiya

Al Dasma

Al Doha

Al Faiha

Al Mansouriah

Al Qadisiya

Al Qibla

Al Shamiya

Al Shuwaikh

Al Soor

Al Yarmouk

Al-Nuzha

Bneid Al-Gar

Dasman

Garnata

Jaber Al-Ahmed

Kaifan

Khaldiya

Kuwait City

Mirqab

Nahda

Qurtuba

Rawdah

Salhia

Sawaber

Sharq

Shuwaikh educational area

Shuwaikh Industrial area

Sulaibikhat

Surra

Wateya

 

Hawally

 

Al Salam

Shuhada

Bayan

Bidaa

Hateen

Hawally

Jabriya

Midan Hawally

Mishref

Mubarak Al Abdullah

Rumaithiya

Salmiya

Salwa

Shaab

Zahra

 

Farwaniya

 

Abbasiya

Abdullah Al Mubarak Al Sabah

Abraq Khaitan

Al Nahda

Al Rai

Andalus

Ardiya

Dajeej

Farwaniyah

Firdous

Hasawy

Ishbilia

Jleeb Al-Shuyoukh

Khaitan

Kuwait International Airport

New Khitan

Omariyah

Shadadiya

Rabiya

Rahab

Riggae

Sabah Al Naser

Sulaibia

 

Al Ahmadi

 

Abu Halifa

Al Ahmadi

Al Wafrah

Ali Sabah al salem

Aqila

Daher

Fahaheel

Fahad Al Ahmad

Fintas

Hadiya

Jaber Al Ali

Mahboula

Mangaf

Riqqa

Shuaiba

Subah al Ahmad

Subahiya

Umm Al Hayman

Al Zoor

Bnaider

Khairan

 

Mubarak al-Kabeer

 

Abu Fatira

Abu Al Hasani

Al-Adan

Al-Qurain

Al-Qusour

Funaitees

Fintas

Masayel

Messila

Mubarak Al-Kabeer

Sabah Al-Salem

Sabhan

 

Jahra

 

Abdelli

Al Auyon

Al Naseem

Al Qasr

Al Salmi

Amghara

Jaber Al Ahmad

Jahra

Kabd

Kazma

Mutla

Naeem

New Jahra

Old Jahra

Ouyoun

Qaisariya

Qayrawan

Saad Al-Abdallah

Sulaibiya Agriculture

Sulaibiya industrial

Sulaibiya Shabiya

Taima

Waha

Rawdatain

Um Al Aish

Subaiya

 

 

 

 

Payment Options

Cash on Delivery

The cash on delivery option is currently available.

If you’re unable to collect your order for any reason, please contact us.
Please note that we’re unable to accept orders that include either non-available item or items for collection from one of our stores as well as items for home delivery. In these cases please place two separate orders – one for collection and one for home delivery.

We keep your order in store for 7 business days.

All uncollected orders will be cancelled and any payments made will be refunded to the card used for the purchase.

WEBSITE TERMS & CONDITIONS

This page tells you information about us and the legal terms and conditions (“Terms & Conditions”) under which we sell any of the products (“Products”) listed on this website (“Website”) to you.

Information about us

This Website is owned and operated by Level4fashion.com., a company registered in Kuwait with its registered office at Street 10,Block 4,Jleeb Al Shuyokh, Farwaniya ,Kuwait (“We” or “Us” as the case may be).  For the purposes of these Terms & Conditions, the terms “We” and “Us” refer to Level4fashion.com or to one of its affiliated companies in your territory of residence.    When you purchase Products from our Website, you will be entering into a contract with either Level4fashion.com or its relevant affiliated company in your territory of residence.

Website terms and conditions

These Terms & Conditions apply to your use of the Website. By accessing, browsing, using or registering on our Website, you confirm that you have read, understood and agree to these Terms & Conditions in their entirety. Please check this page regularly to determine whether our Terms & Conditions have been updated – any new terms will automatically be effective when they are published on this Website.

We reserve the right to:

  • amend our Terms & Conditions;
  • refuse any user access to our Website;
  • terminate user accounts;
  • modify or withdraw (temporarily or permanently) this Website without notice; or
  • cancel customer orders at our discretion.

Registration

You may register as a customer of the Website and as part of the registration process you will need to select a password which is in accordance with our password policy. You are solely responsible for the security of your password and account. You agree to notify us immediately if you suspect any unauthorised use of your account or access to your password. We would be storing your information to be able to make your experience with our brand better.

Intellectual property

All copyright, trademarks and other intellectual property rights in all material, content or software supplied as part of our Website, including emails or any other form of communication with you is protected by international copyright and database right laws and shall remain at all times vested in Us or, where relevant, our franchisors/licensors.

You are permitted to use this material only as expressly authorised by Us or our franchisors/licensors. You may not extract and/or utilise the whole or any part the Website without our express written consent.

The brand names and logos indicated on our Website and all related emails are owned either by Us or by our franchisors/licensors in the territories in which we operate.

We may provide the functionality to allow customers to provide Product ratings and reviews (“User Content”) in relation to the Products. If so, customers are solely responsible for such User Content, and you warrant that any User Content you post is accurate and that you are the sole author. We do not necessarily review User Content prior to it being posting and it may not reflect our views or opinions. You hereby assign to us all intellectual property rights in any User Content you post on the Website. We make no warranty as to the accuracy or reliability of such User Content. We reserve the right to remove User Content which in our sole opinion is deemed to be incorrect, offensive, illegal or otherwise unacceptable. User Content which provides negative reviews of Products will generally be deemed acceptable when objective, not otherwise in breach of these Terms & Conditions and posted by a verified customer.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on our Website, we make no warranties, whether express or implied in relation to its accuracy or in relation to any transaction that may be conducted on or through the Website, in our stores or with customer services (including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade).

Although our Website follows high levels of Information Security Standards, we make no warranty that our Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, We disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms & Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms &Conditions.

Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

General

Entire Agreement

These Terms & Conditions set out the entire agreement between you and Us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law

Any matter that arises out of your use of our Website shall be governed by the applicable laws in the territory in which you are registered to use our Website (assuming it is a territory in which we operate) and shall be subject to the exclusive jurisdiction of the courts of that relevant territory.

Waiver

If you breach these Terms & Conditions and we take no immediate action, this does not mean that We will not be entitled to assert our rights and remedies at a later date.

Survival

Each provision of these Terms & Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

PRIVACY POLICY

Overview

Level4fashion.com is strongly committed to respecting the privacy of all persons using our websites and mobile applications (the Web Sites/Apps”) and the protection of any personally identifiable information which we may collect on our Websites/Apps and/ or use as part of our data collection process and/ or which you may choose to share with us in our stores or via telephone, email or otherwise (“the Other Channels”). Such personal information will be collected and/ or used in accordance with the terms and conditions of this Privacy Policy, which is part of and incorporated into the Terms of Use of the Web Site.

Your Express Consent to Collection and Use of Information

Level4fashion.com reserves the right to collect such personally identifiable information as, name, address, telephone number, e-mail address, etc., as well as demographic, transactional and profile data such as IP address, internet domain or browser, referrer or user agent information or other relevant information that we use as part of our data collection process on the Web Sites/Apps or via the Other Channels, such as the use of cookies or certain other information you may provide to us, etc. (“Personal Information”) as set forth in this Privacy Policy. We hold all such Personal Information on secure servers and treat it as fully confidential.

BY CHOOSING TO ACCESS OUR WEB SITES/APPS AND/OR COMMUNICATING WITH US THROUGH THE OTHER CHANNELS, YOU ARE INDICATING YOUR EXPRESS CONSENT AND AGREEMENT TO THE COLLECTION, TRANSFER, PROCESSING, USE AND STORAGE IN ACCORDANCE WITH THIS PRIVACY POLICY OF ANY PERSONAL INFORMATION WHICH MAY BE OBTAINED FROM YOU AS A RESULT. If you do not agree with any of the terms and conditions set forth in the Privacy Policy, or have any questions, please contact us directly at webmaster@alshaya.com, and we will be pleased to assist you with your concerns. By accessing or using the Web Sites/Apps and/or communicating with us through the Other Channels, you grant Level4fashion.com a non-exclusive, worldwide, royalty-free perpetual license to use your Personal Information for the purposes set forth herein.

We will not sell your Personal Information to third parties. We may, however, share selected customer information with the following third parties:

  • our group companies;
  • our franchisors;
  • companies such as payment service providers, warehousing service providers and delivery companies for the purposes of processing your payment and managing your order, including delivery and returns;
  • concessions and cosmetics partners who are responsible for delivering their products directly to you or providing services, such as makeovers, in our stores;
  • purchasers and their advisors following a sale of all or part of our business, so that they can continue to provide services to you;
  • third party databases to which Level4fashion.com and/or one of our brands subscribes;
  • government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights;
  • agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers. We will retain your Personal Information for as long as it is legally required, and to support the business purposes for which it was obtained – we will then dispose of it promptly and securely. Depending on your country of residence, we may transfer your Personal Information both inside and outside the European Economic Area. When we transfer your Personal Information, we ensure a similar degree of protection is afforded to it by ensuring we only transfer it to countries that are deemed to provide an adequate level of protection for personal data and under contractual terms that provide appropriate data protection.

You have the following rights which you may exercise in relation to the Personal Information we process about you:

  • to access a copy of your Personal Information;
  • to require us to correct inaccurate Personal Information;
  • to require us to delete your Personal Information;
  • to restrict our use of your Personal Information;
  • to object to our use of your Personal Information. Where you wish to exercise any of these rights, you must first verify your identity to our satisfaction.

Social Media Data Collection

When using the social media login on our websites and mobile apps, we capture the following details:

  1. First Name & Last Name

We capture the First & Last Names to display them under the Profile Section.

  1. Profile Picture

Any image used as a profile picture is not stored on our servers, Will only be used as a customer display picture.

  1. Email Address

Any email address used is captured to display under the Profile Section. We also use it to send through our optional promotional campaigns and/or assisting the customer in case of any queries they might have with the websites/apps.

  1. Facebook/Google ID

The social media ID is captured to only identify that the user has logged into the websites/apps using their respective login(s).

If a customer wishes to delete these details that we’ve captured, they can reach out to our Customer Care team  by submitting a request or through live chat which will be processed within 24 hours.

Cookies

As part of our normal data collection process on our Web Sites, the Web Site may deposit “cookies” in your device in order to identify you and/ or as a means of tracking the validity of sessions as well as enhancing your browsing experience. Cookies are small pieces of data that a website automatically sends to your computer, tablet or mobile phone while you are viewing the website.

We use two types of cookies on our website:

  • “Session” cookies, which are used to allow you to:
  • carry information from one page of our website to another without having to re-enter information; and
  • access stored information when you are logged in to your online account.
  • “Persistent” cookies, which allow us to offer you tailored content on our website by helping us to remember:
  • any personal information that you have provided on previous visits to our website;
  • the number of visits that you have made to our website; and
  • your preferences

Third parties are not able to identify customers using cookies.

We also reserve the right to use an outside advertising company to display ads on our Web Sites. These ads may also contain cookies. While we may use cookies in other parts of our Web sites, cookies received with banner ads or from other third-party sources may be collected by any such third-party companies, and we do not have direct access to or control over such processes. No cookies used by Level4fashion.com are stored permanently on your device. All cookies are automatically removed from your device either when you close your browser or your session times out.

By using our Websites, you agree to the placing of cookies on your device. However, if you do not want to receive a cookie from our Website, you may set your browser to refuse cookies or to notify you when you receive a cookie (to find out how to do this, please consult your browser’s help section). If cookies aren’t enabled on your device, it may limit your enjoyment of the Web Site.

To enable cookies:

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option

For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window).

If you’d like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window).

Please note that we’re not responsible for the content of external websites.

Protection of Personal Information Against Third-Party Access or Use

We store all Personal Information on a secure server and we seek to use procedures designed to protect Personal Information from accidental or unauthorised access, destruction, use, modification or disclosure. We will seek to ensure that your Personal Information is kept confidential and secure in accordance with this Privacy Policy, and that the appropriate technical and organisational measures to prevent unlawful or accidental destruction, accidental loss, unauthorised disclosure or access or other unlawful forms of processing are implemented. Although we will strive to take commercially reasonable security precautions regarding all Personal Information, visitors or users to the Web Sites/Apps acknowledge and agree that Level4fashion.com does not control the transfer of information or data via the Web Sites/Apps or over any other electronic facilities or media.

Changes to Privacy Policy

Since we are constantly making changes and upgrades to our systems and services in order to better serve you, we anticipate updating this Privacy Policy from time-to-time. Therefore, we reserve the right to revise or alter the content of this Privacy Policy in any manner and at any time, without notice. Your subsequent and/ or continued use of the Web Sites/Apps and the other Channels following a posting of changes to the Privacy Policy will constitute your acceptance of such changes.

Third Party Web Sites

You may be able to access certain third-party websites through links on our Web Sites/Apps. We are not, however, responsible for any other websites, their respective privacy policies or other content nor how they treat information about their visitors or users. We strongly advise you to check their privacy policies to find out how they are treating your Personal Information.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

No Warranty

YOU UNDERSTAND THAT LEVEL4FASHION.COM DOES NOT PROVIDE ANY WARRANTY, GUARANTEE OR REPRESENTATION OF ANY KIND CONCERNING OUR ABILITY TO CONTROL, COLLECT, CORRECT, ACCESS, PROCESS, USE, STORE, PROTECT OR TRANSFER ANY PERSONAL INFORMATION OR CONCERNING THE EXISTENCE OR EFFECTIVENESS OF ANY SECURITY MEASURES UNDERTAKEN BY US. YOU AGREE THAT LEVEL4FASHION.COM WILL NOT BE LIABLE FOR ANY CLAIMS, LOSSES, OR DAMAGES OF ANY KIND WHATSOEVER WHICH MAY RESULT FROM THE ACCESS, DISCLOSURE, USE OR MODIFICATION BY ANY PARTY NOT AUTHORISED OR AUTHORISED BY US, OR THE INTRODUCTION OF VIRUSES, WORMS, OR OTHER HARMFUL ELEMENTS INTO THE SYSTEM AND THEIR POSSIBLE EFFECTS ON YOUR PERSONAL INFORMATION.

Limitation of Liability

IN NO EVENT WILL LEVEL4FASHION.COM , ITS AFFILIATES, PARTNERS, AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR INSURERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY COSTS, DAMAGES (INCLUDING ANY SPECIAL, INCIDENTAL, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES), OR LIABILITY OF ANY NATURE, ARISING OR RESULTING FROM THE COLLECTION, USE, TRANSFER, PROCESSING OR STORAGE OF PERSONAL INFORMATION OBTAINED BY US AND RESULTING FROM YOUR ACCESS TO AND USE OF THE WEB SITES/APPS OR COLLECTED VIA THE OTHER CHANNELS.

 

 

Governing Law; Jurisdiction

This Privacy Policy will be governed by the laws of the relevant country in which your Personal Information is first registered with Level4fashion.com (“the Applicable Territory”). For the avoidance of doubt, the relevant Applicable Territory may only include those countries in which Level4fashion.com operates stores or the Websites/Apps as the case may be. The exclusive jurisdiction for any claim, action or dispute with Level4fashion.com under this Privacy Policy will be in the appropriate courts of the Applicable Territory.

 

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